Reservations are required for you ride time. Your time is unique to you and we will be arriving just for your designated time.
You are not included in another group or with strangers.
You may call anytime to make a reservation. We sometimes have last minute cancellations and may be able to fit you in. We will take advanced reservations within two weeks of your arrival. If you want a specific ride day/time, please call by the Saturday or Sunday of your arrival week. We will do our best to accommodate special requests but if you call early in the week, you should have your choice of times. Don't forget to mention if you want the photography session with your ride. For an additional $30, Alex will document your ride for you. She has very limited time slots and they tend to fill up quickly so make sure you reserve with her at the time you make your reservation. Reservations number: 252-216-9191 or email: firstname.lastname@example.org
Please do not text. We do not respond to text messages.
Please be patient. We are a small family run business. We usually make return calls/emails during the afternoon and/or evening hours and try to return calls the same day. Sometimes email is the faster way to get through. To ensure your ride time, please contact us a least a week in advance.
Cancellations with less than 24 hours notice are NOT accepted by email.
Due to the fact that we spend over an hour preparing and trailering the horses to the beach for your ride time and that we have turned down another for you, we have a very strict cancellation policy. We understand that unforeseen circumstances occur and can appreciate last minute emergencies but we appreciate at least 24 hours notice if you need to cancel.
We work on the honor system, by not taking your credit card number or making you pay in advance so we expect the courtesy of a phone call if you are not coming.
If you schedule for two hours, you are expected to pay for two hours even if you change your mind on arrival. Do not assume that the weather in your area will cancel the ride in Hatteras.Please arrive 15 minutes early for your ride time. We try to accommodate you at your appointed time and only cancel if there is absolutely no way a ride will be safe for everyone involved.